Twilio Reviews

i saw there ads on sendgrid and i create an account and verify my phone and my email after that they said account suspended.
i should scan or do something for them...
i did regret the time that spend with them

PLEASE AVOID THIS COMPANY! They over charge you for no reason. i put $100 and they charged me for $84 and i have no idea why they would do that. i DIDNT BUY ANYTHING, I DIDNT EVEN SEND OUT A MESSAGE. I WAS STILL JUST WOKRING ON MY CAMPGIN. i HAVE HAD THEM TRY TO CHARGE ME $13 OR $15 OUT OF NOWHERE WHEN MY BALANCE IS FULL. I DONT UNDERSTAMD BUT THEY CHARGE YOU INCORRECTLY. AVOID THIS COMPANY! THEY ARE A MASSIVE HEADAHCE BECAUSE THEY TRY TO LITERALLY STEAL YOUR MONEY. When i was sending out messages they would charge me $hundresd of dollars that do NOT ADD UP! They are the worst! i know for sure they have scammed me out of $500

If only I can give 0/5!
We are happy that we figured out Twilio is not a good business partner to collaborate with!
These guys are unprofessional! Worse support team! Nobody is there to help you!
Their service is a catastrophe! Please, never use Twilio or you will end up wasting your time with these clowns! I strongly recommend you to do some research and find another competitor or build your own solution if it is possible of course!
Now, we requested a refund and we are waiting for it!

SendGrid used to be good at delivering emails. Now their IPs are ridiculed. You tell them about the bounces, and they got the cheek to respond and tell you how you can improve. When you persist that it is nothing wrong with your emails but their bad IPs. They give you the tone that this is what you can expect unless you pay near to $100 a month for their dedicated clean IPs. They just do not take any responsibility and got generic responses ready to excuse you. They do not try to reassign you good IPs they send you a sweet message tailored to say pay $100 a month or put up and shut up about it. I left them moved to Pepipost.com I had similar issues with them. However, after contacting them a few times, they finally moved me to IPs that are delivering all my emails. Shame on you SendGrid you need to resolve your email delivery with Yahoo and take responsibility for your poor deliver rates.

Terrible Customer Service
Completely mislead by our account executive who had no idea about Twilio's requirements who wasted 4 weeks of me and my client's time.
Their requirements are not clear most of it is buried on their website.
Don't pay any attention to what account executive says as they don't have any knowledge about Twilio.
Make sure you talk with support to get accurate information.

No wonder why there are many frustrated twilio users. Look like this company is run by low life unprofessional people.

I believe this company benefits from fraud and should be investigated by law enforcement. My account was hacked 3 times and thousands of emails were sent via my account ( the Amazon fraud!) It has cost me hundreds of pounds over the months. They were not going to refund me ANY of it but I persisted and they agreed to repay a FRACTION of it. Twilio benefit directly from the fraud and I can’t see that they have the necessary systems in place to prevent fraud! In my eyes, I believe that makes them complicit in the crime that was committed against me. Avoid Twilio like the plague.

Wanted to implement One Time Code via SMS with twillo'. It's very simple feature, 20 minutes of development and 10 mins for organisational things. However.... My process during the last 7 days:
1. Registered
2. Capcha every login
3. Upgrade account (don't use twillo' tips, strange errors in this case)
4. Paid first deposit
5. Integrated their API into my app.
5. Account was suspended couple of days after that!
6. My "case" (I had a case?) was transferred to Fraud Dept.
7. They asked me for my personal social networks, refused.
8. They decided to have a Zoom call with me! A Zoom call to have a simple option of One Time Code via SMS for my app!
Got the feature I wanted with another service. It took me an hour.

Suspended out of nowhere with no explanations. Did this 5 times. The service itself is fine but the customer service is horrible

Worst Ever Customer Service in 25 years

The main source of all current email spam. You really ought to do something about it.
Ignores months and months of abuse reports, and they still keep coming

I contacted technical support over two weeks ago and my problem has not been resolved or even addressed. They said the would set up a call but didn't and would not give me a phone number to call them. I was working with my software company and asked the Tech support rep to get on a conference call and he said yes but never set it up or gave us his number. This is unacceptable service especially since this is the first time we are using the service and it doesn't work. You really need to train people to support your product.